Refund policy

Effective date: 03.03.2024

DTF BROS sells custom-printed products made to order. Because every order is produced specifically for you, all sales are final once production starts.

1) Custom / Made-to-Order Items (Final Sale)

All DTF Transfers, UV DTF Transfers, Gang Sheets, and any custom printed items are non-returnable and non-refundable, except when:

  • the product is defective, damaged, or

  • the order has a production error caused by us (wrong item, wrong size ordered by you? see below).

2) If There’s an Issue (We’ll Fix It Fast)

If you believe there’s a problem, contact us within 7 days of delivery and include:

  • your order number

  • clear photos/video showing the issue

  • photos of the shipping label and the full item/packaging

If the issue is confirmed to be our fault, we will offer one of the following:

  • free replacement (most common), or

  • store credit, or

  • refund (only when replacement is not possible)

3) What’s Not Covered

We cannot offer refunds/replacements for issues caused by:

  • low-resolution artwork, wrong file format, or designs not print-ready

  • color differences caused by monitor/printer/profile variations

  • customer pressing/application mistakes (wrong temp/time/pressure, no pre-press, etc.)

  • incorrect size/quantity selected at checkout

  • minor trimming/handling marks that do not affect print performance

  • damage after delivery (washing/drying mistakes, heat damage, etc.)

4) Order Changes / Cancellations

  • You may request changes/cancellation only before production begins.

  • Once your order enters production, it cannot be canceled or changed.

5) Shipping Issues / Lost Packages

If a package is delayed, lost, or marked delivered but not received, we will help you open a carrier claim. Resolution depends on carrier investigation results.

Contact

Email: info@dtfbros.com