Shipping policy
Effective date: 04.03.2024
1) Processing Time (Production)
Most orders are produced and prepared for shipment within 1–2 business days, Monday through Friday.
During peak periods, processing may take longer depending on order volume.
2) Production Location & Shipping Origin
To provide fast and reliable service, DTF Bros may fulfill orders from our production facilities in Texas or Europe, depending on production availability, order type, current capacity, and the most efficient shipping option for your location.
The shipping origin may vary from order to order. Regardless of where your order is produced, our goal is to prepare and deliver your order as quickly and efficiently as possible.
3) Shipping Method & Delivery Time
We primarily ship via UPS Express or the carrier/service shown at checkout.
Typical delivery time is 1–3 business days after shipment, depending on your location, shipping origin, carrier conditions, and service availability.
4) Tracking
Once your order ships, you will receive a tracking number by email and/or SMS, if enabled.
5) Address Accuracy
Customers are responsible for providing a correct and complete shipping address at checkout.
If a package is returned due to an incorrect, incomplete, or undeliverable address, reshipping costs may apply.
6) Shipping Delays
Carrier delays, including weather conditions, peak season volume, customs procedures, operational issues, or other carrier-related disruptions, are outside of our control.
We will always do our best to assist, but we cannot guarantee carrier delivery dates once a package has been handed over to the shipping carrier.
7) Damaged Packages
If your package arrives damaged, please:
- Take photos of the box, including the shipping label
- Take photos of the damaged contents
- Contact us within 48 hours of delivery
8) Contact
Email: info@dtfbros.com